At TOMA, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with New Zealand’s Privacy Act 2020 and any other relevant legislation. By engaging with our services or using our website, you consent to the practices described in this policy.
We may collect personal information in the following ways:
Directly from you: When you engage with our services, request a consultation, fill out forms, or contact us via phone, email, or through our website.
Automatically: Through your interactions with our website, we may collect information such as your IP address, browser type, and usage data via cookies and similar technologies.
Third Parties: We may receive personal information from third parties if you've given your consent to share data with us.
Types of personal information we collect:
Name, address, and contact details (email, phone number)
Building or property details for service requests
Payment information for processing transactions
Feedback, survey responses, or communication preferences
We collect and use your information for the following purposes:
To provide and improve our services, including building maintenance, project management, and cleaning services.
To respond to your inquiries, schedule consultations, and communicate with you.
To process payments and manage your accounts with us.
To send service-related communications, including updates, promotions, and service reminders.
To maintain and improve the performance of our website and personalize your online experience.
To comply with legal obligations or respond to lawful requests from government authorities.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service Providers: Third-party contractors or service providers we work with to provide our services (e.g., payment processors, IT support).
Legal Requirements: In compliance with legal obligations, or to protect the rights and safety of our business, customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand website traffic, track user preferences, and improve our site’s performance.
You can control cookies through your browser settings and may choose to block or delete cookies, though this may impact your experience on our website.
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure data storage, encryption of sensitive information, and limiting access to authorized personnel only. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.
Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of any linked websites.
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request the correction of inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, where legally permitted.
Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in any promotional emails or contacting us directly.
To exercise your rights, please contact us using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Phone: 0800 667 677
Email: info@toma.co.nz
